HEE issues medicines management guidance for nursing associates

HEE issues medicines management guidance for nursing associates

February 23 2018 Health Education England has set out educational content expectations for...

Latest general practice workforce figures indicate GP numbers are down 0.6% in last quarter

Latest general practice workforce figures indicate GP numbers are down 0.6% in last quarter

February 16 2018 The latest provisional general practice workforce data has shown a slight...

NAO highlights NHS England and Capita's roles in handling of NHS clinical correspondence

NAO highlights NHS England and Capita's roles in handling of NHS clinical correspondence

February 6 2018 An investigation into the system of handling clinical correspondence between GPs...

Study highlights complex reasons around GPs considering leaving practice

Study highlights complex reasons around GPs considering leaving practice

February 6 2018 A range of issues have been identified as influencing GPs’ thoughts about...

GPs given additional training time in latest Gold Guide on post-graduate speciality training

GPs given additional training time in latest Gold Guide on post-graduate speciality training

February 5 2018 Health Education England has welcomed acceptance of its proposal to give doctors...

  • HEE issues medicines management guidance for nursing associates

    HEE issues medicines management guidance for nursing associates

    Friday, 23 February 2018 10:22
  • Latest general practice workforce figures indicate GP numbers are down 0.6% in last quarter

    Latest general practice workforce figures indicate GP numbers are down 0.6% in last quarter

    Friday, 16 February 2018 18:16
  • NAO highlights NHS England and Capita's roles in handling of NHS clinical correspondence

    NAO highlights NHS England and Capita's roles in handling of NHS clinical correspondence

    Tuesday, 06 February 2018 11:39
  • Study highlights complex reasons around GPs considering leaving practice

    Study highlights complex reasons around GPs considering leaving practice

    Tuesday, 06 February 2018 11:35
  • GPs given additional training time in latest Gold Guide on post-graduate speciality training

    GPs given additional training time in latest Gold Guide on post-graduate speciality training

    Monday, 05 February 2018 11:51

a womens health image 6aug17 cb 1October 10 2017

General practice accounted for 65% of complaints made about NHS family health service providers in Scotland in 2016-17. 

 Overall, there were 5,014 complaints made in 2016-17, up 14% from the 4,396 the previous year. This compares to 1,414 complaints about pharmaceutical services (up 20%), 641 about dental services (down 1%), and 591 about ophthalmic services (up 14%).

Annual statistics published by Information Services Division of NHS Scotland indicate that, overall, complaints to NHS Scotland increased by 10% to 23,507 in 2016-17, with family health services complaints increasing by 14% to 7,660.

The annual statistics are compiled from returns from health service providers. “The overall family health services contractor return rate for 2016-17 was 80%. For medical, dental, pharmaceutical and ophthalmic this equates to 92%, 79%, 69% and 66% respectively,” says the report.

Links:
ISD Scotland publications          
ISD NHSScotland Complaints Statistics 2016/17 Summary             
ISD NHSScotland Complaints Statistics 2016/17 Full report          

Management News

February 23 2018 Health Education England has set out educational content expectations for nursing associates who administer medicines to patients.
February 20 2018 New British Thoracic Society guidelines on pleural mesothelioma include some key recommendations for primary care. The BTS guideline give recommendations and good practice points...