Valuations for GP premises sustainability loan in Scotland circulated

Valuations for GP premises sustainability loan in Scotland circulated

July 25 2018 New valuations for GP premises in Scotland have been circulated to health boards for...

Doctors reminded to preserve patient records for UK Infected Blood Inquiry

Doctors reminded to preserve patient records for UK Infected Blood Inquiry

July 20 2018 Doctors are being reminded to ensure that any patient or other records which may be...

NAO gives NHS vanguards a mixed review

NAO gives NHS vanguards a mixed review

July 2 2018 The NHS vanguard programme “has not delivered the depth and scale of...

Scotland to expand international recruitment for doctors and nurses

Scotland to expand international recruitment for doctors and nurses

June 22 2018 Activity to recruit doctors, nurses and other specialist health staff will be...

GP trainee round 1 recruitment increases 10%

GP trainee round 1 recruitment increases 10%

June 19 2018 Over 3,000 doctors have been recruited under the current Round 1 GP trainee...

  • Valuations for GP premises sustainability loan in Scotland circulated

    Valuations for GP premises sustainability loan in Scotland circulated

    Wednesday, 25 July 2018 14:03
  • Doctors reminded to preserve patient records for UK Infected Blood Inquiry

    Doctors reminded to preserve patient records for UK Infected Blood Inquiry

    Friday, 20 July 2018 14:51
  • NAO gives NHS vanguards a mixed review

    NAO gives NHS vanguards a mixed review

    Monday, 02 July 2018 16:45
  • Scotland to expand international recruitment for doctors and nurses

    Scotland to expand international recruitment for doctors and nurses

    Friday, 22 June 2018 16:07
  • GP trainee round 1 recruitment increases 10%

    GP trainee round 1 recruitment increases 10%

    Tuesday, 19 June 2018 17:53

a womens health image 6aug17 cb 1October 10 2017

General practice accounted for 65% of complaints made about NHS family health service providers in Scotland in 2016-17. 

 Overall, there were 5,014 complaints made in 2016-17, up 14% from the 4,396 the previous year. This compares to 1,414 complaints about pharmaceutical services (up 20%), 641 about dental services (down 1%), and 591 about ophthalmic services (up 14%).

Annual statistics published by Information Services Division of NHS Scotland indicate that, overall, complaints to NHS Scotland increased by 10% to 23,507 in 2016-17, with family health services complaints increasing by 14% to 7,660.

The annual statistics are compiled from returns from health service providers. “The overall family health services contractor return rate for 2016-17 was 80%. For medical, dental, pharmaceutical and ophthalmic this equates to 92%, 79%, 69% and 66% respectively,” says the report.

Links:
ISD Scotland publications          
ISD NHSScotland Complaints Statistics 2016/17 Summary             
ISD NHSScotland Complaints Statistics 2016/17 Full report          

Management News

July 27 2018 Adolescent boys will be offered the human papilloma virus (HPV) vaccine to protect them from cancer, the Department of Health and Social Care has announced.
July 20 2018 Doctors are being reminded to ensure that any patient or other records which may be relevant to the UK Infected Blood Inquiry are not destroyed. Earlier this month, the Inquiry’s Chair, Sir...