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    Wednesday, 09 May 2018 16:12
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gp practicenbNovember 17 2014

The Care Quality Commission has announced the first two general practices to be rated as ‘outstanding’.

The practices - Salford Health Matters in Eccles and Irlam Medical Practice in Manchester - have both been awarded the highest rating possible by the Chief Inspector of General Practice, Professor Steve Field.

Under the new CQC inspection scheme, GP surgeries will be rated as ‘outstanding’, ‘good’, requires improvement’ or ‘inadequate’. Inspections are carried out by specialist teams which include GPs, practice nurses and trained members of the public. Inspection criteria are around “what matters to people who use them – are they safe, caring, effective, responsive to people’s needs and well-led.”

Among the points noted as contributing to the ‘outstanding’ ranking in Salford Health Matters, Eccles, were:

•    all patients who require an appointment with a GP are seen on the day their request is made; requests can be made at any time of day, and the practice has late night and weekend opening
•    staff communication is excellent with weekly meetings taking place away from the workplace
•    appointment length is need-specific, with longer appointments routinely offered to some patients with a learning disability
•    a GP from the practice attends a drop-in centre three times a week and homeless patients have access to that GP without an appointment
•    the practice seeks feedback from patients and sends a text message to all patients following an appointment to ask about their satisfaction and acts on the feedback.

For the Irlam Medical Practice the following points were noted:

•    inspectors found good leadership and a strong learning culture within all staff, with quality and safety being their top priority
•    there were excellent examples of close working partnerships with other health and social care professionals, which included care planning and a view to avoid unplanned hospital admissions
•    the practice reaches out to the local community, for example with practice nurses voluntarily carrying out an annual stroke awareness clinic at a local supermarket
•    significant events are recorded and shared with multi-professional agencies, and there was evidence that lessons are learned and systems changed to improve patient care

The CQC hopes to have inspected and rated all 8,000 general practices across England within two years.

Link:

CQC statement

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