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  • Study gives pointers on why patients are reluctant to disclose sexual orientation

    Study gives pointers on why patients are reluctant to disclose sexual orientation

    Thursday, 01 February 2018 11:35
  • NHS England extends lease practice incentive scheme to March 31

    NHS England extends lease practice incentive scheme to March 31

    Tuesday, 23 January 2018 12:19
  • £3.9m boost for GP services in Northern Ireland

    £3.9m boost for GP services in Northern Ireland

    Thursday, 21 December 2017 10:35

FFTMarch 9 2016

A weeklong campaign to encourage people to provide feedback on care and treatment via the NHS Friends and Family Test will run from March 14-18.

Promotional activity across England will include information stands in local supermarkets, posters in libraries, local media advertising, a one-day national conference and an announcement about the winners of the first FFT Awards.

Also getting involved are healthcare providers, local Healthwatch volunteers, hospital radio stations and patient groups, who will help spread the word about how patients can improve services by having their say.

“Since the FFT began rolling out across most of the NHS three years ago – including to GP and dental practices last year – patients have given almost 17 million pieces of feedback – with more data due to be published this week – making it the biggest initiative in the world for listening to views on healthcare,” said NHS England.

“Most of the feedback is positive, with around nine out of every 10 patients saying they would recommend the service to their family and friends, and this has provided a morale boost to hard-working NHS staff. However, some patients tell services how their experience could have been improved, often explaining their rating and making suggestions. This vital feedback has led to many improvements, large and small, across the country.”

Throughout the week, there will be updates and information about the campaign on the NHS England website, including a series of blogs on the theme of transforming services through patient insight.

Dan Wellings, Head of Insight and Feedback for NHS England, said: “We want everyone to understand they can give feedback at any time. Every voice is important in building a picture of what’s working well and what can be improved. Have your say today and help make the NHS better for all of us.”

The winners of the new FFT award scheme will be announced on March 17. The initiative was launched in November, when nominations were invited for five categories, including the ‘Best FFT initiative in Primary Care’ covering GP and dental practices.

The other categories are:

  • best FFT initiative in any other NHS-funded service, covering hospital services, ambulance and patient transport services, community and mental health trusts etc.
  • best FFT accessibility initiative, “open to any service that has made a particular effort to make giving FFT feedback easier for people who might otherwise be excluded due to their age, language, literacy, physical or mental condition”
  • best Staff FFT initiative, open to organisations which participate in the Staff FFT
  • FFT Champion(s) of the Year for an individual or team who has made the most outstanding contribution to the successful implementation of the FFT in any NHS-funded service.

Links:

NHS England announcement

NHS Choices ‘The NHS Friends and Family Test (FFT)’

FFT Awards announcement (November 2015)

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