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  • DHSC gives go ahead for boys to receive HPV vaccine

    DHSC gives go ahead for boys to receive HPV vaccine

    Friday, 27 July 2018 16:22
  • Home Office gives go ahead to allow cannabis-derived products on prescription

    Home Office gives go ahead to allow cannabis-derived products on prescription

    Friday, 27 July 2018 16:19
  • New law strengthens punishment for assaulting health sector workers

    New law strengthens punishment for assaulting health sector workers

    Friday, 27 July 2018 16:16
  • Asthma deaths levels increase by a quarter in a decade

    Asthma deaths levels increase by a quarter in a decade

    Thursday, 26 July 2018 15:29
  • Pharmacy bodies welcome Health Secretary’s pledge to invest in community pharmacy

    Pharmacy bodies welcome Health Secretary’s pledge to invest in community pharmacy

    Tuesday, 24 July 2018 13:07

nhs-logoAugust 28 2014

There were 60,564 written complaints made about the services provided by GPs and dentists in England in 2013-14. Total complaints across Hospital and Community Health Services and in Family Health Services reached 174,872, equivalent to more than 3,300 written complaints each week.

Two fifths (40.3%) of all FHS written complaints were for the medical service area, and 36.3% reported were for the subject area ‘Clinical’, shows new data from the Health and Social Care Information Service.

The 2013-14 data is compiled for the first time from online information supplied by individual practices. Due to 65 PCTs being unable to complete returns for their GP practices in 2012-13, HSCIC says it has been unable to make comparisons with 2012-13 FHS data and previous years.

Although the figures suggest the number of FHS written complaints rose between 2012-13 and 2013-14, “it is not possible to accurately establish if the increase is due to a genuine rise or due to a greater number of practices providing information in 2013-14,” says the report.

“The highest percentage of written complaints concerned the Medical service area; 40.3% or 24,405 complaints. The service area with the second highest percentage of written complaints at 37.4% (22,643) concerned the General Practice administration.”

Link:

HSCIC ‘ Data on Written Complaints in the NHS 21013-14’

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