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  • PSNC sets up Community Pharmacy Brexit Forum

    PSNC sets up Community Pharmacy Brexit Forum

    Friday, 27 July 2018 16:04
  • Boots and PDA discuss union recognition, but no agreement as yet

    Boots and PDA discuss union recognition, but no agreement as yet

    Thursday, 26 July 2018 15:19
  • Appeal process for overpayment recovery by NHS England to start in August

    Appeal process for overpayment recovery by NHS England to start in August

    Thursday, 26 July 2018 15:04
  • MPs hear about community pharmacy role in LTC management

    MPs hear about community pharmacy role in LTC management

    Friday, 20 July 2018 16:30
  • MHRA launches consultation on implementing FMD safety features

    MHRA launches consultation on implementing FMD safety features

    Friday, 20 July 2018 14:41

Umesh Modi is a chartered accountant, and Pamini Jatheeskumar is a chartered certified accountant at Silver Levene...
  Don Lavoie is alcohol programme manager at Public Health England and Gul Root is lead...
Don Lavoie is alcohol programme manager at Public Health England and Gul Root is lead pharmacist, Health and Wellbeing Directorate, Public Health England
More inWhite Papers  

a CS Health logo cbAugust 25 2017

Patients are increasingly expecting pharmacies to deliver medicines to their home address, a survey has found. However, despite this demand, over half of pharmacists could be unclear on the legislative requirements.

 CitySprint Healthcare surveyed 350 pharmacist about their provision of and attitudes towards home delivery. Findings included:

  • 84% of respondents reported there has been an increased demand for home delivery of medication in the last year
  • 57% were either unclear about the legislation surrounding the delivery of medicines to patients’ homes or were not aware of there being any legislation at all
  • more than three-quarters of pharmacies (91% of independent pharmacies) now offer home delivery
  • on average, pharmacy staff are spending 11 hours per week managing deliveries, and in a third of cases it is pharmacists themselves that are shouldering the time burden
  • few pharmacists are using technology to improve the efficiency or security of home delivery services: 89% rely on paper records or verbal communication
  • 72% of pharmacies employ their own delivery drivers, 32% use existing staff to undertake deliveries and 6% rely on taxis or local minicabs
  • only 17% say they are worried about medication going missing.

“The demands of managing home delivery are adding significantly to pharmacists’ workloads, as they face pressure to deal with funding cuts and broaden their services to grow revenue,” says CitySprint Healthcare.

“But despite appetite for the service skyrocketing, well over half of pharmacists in the UK are either unclear about legislation surrounding the delivery of medicines to patients’ homes, or are not aware of whether there is legislation at all. This suggests there is still work to be done to make guidance clear and accessible – and ensure it is implemented.”

Darren Taylor, Chief Development Officer, CitySprint, commented: “Pharmacies are under unprecedented funding and regulatory pressures – and the growing demand for home delivery can be an increasing drain on resources if not managed effectively. Although pharmacists should have oversight of home delivery services, managing all aspects of the offering is not sustainable for expert staff members that could be adding value elsewhere in the business.”

“It’s also evident from our research that the legal obligations around pharmacy-to-home deliveries are far from clear cut for pharmacists. It is vital the security of the medicine supply chain extends to home delivery and, as this responsibility remains with the pharmacist, we are calling on the industry to work together to provide clearer guidance in this area.”

Link:
CitySprint Healthcare     

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