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New law strengthens punishment for assaulting health sector workers

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AMs recommend that pharmacists have access to palliative care data in Wales

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APTUK questions claims about pharmacy technicians’ desire to supervise medicines supplies

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  • New law strengthens punishment for assaulting health sector workers

    New law strengthens punishment for assaulting health sector workers

    Friday, 27 July 2018 16:08
  • Home Office gives go ahead to allow cannabis-derived medicinal products on prescription

    Home Office gives go ahead to allow cannabis-derived medicinal products on prescription

    Friday, 27 July 2018 15:58
  • Review on prescribed medicines sets out scope and terms of reference

    Review on prescribed medicines sets out scope and terms of reference

    Tuesday, 24 July 2018 12:30
  • AMs recommend that pharmacists have access to palliative care data in Wales

    AMs recommend that pharmacists have access to palliative care data in Wales

    Wednesday, 18 July 2018 17:41
  • APTUK questions claims about pharmacy technicians’ desire to supervise medicines supplies

    APTUK questions claims about pharmacy technicians’ desire to supervise medicines supplies

    Wednesday, 18 July 2018 17:17

Umesh Modi is a chartered accountant, and Pamini Jatheeskumar is a chartered certified accountant at Silver Levene...
  Don Lavoie is alcohol programme manager at Public Health England and Gul Root is lead...
Don Lavoie is alcohol programme manager at Public Health England and Gul Root is lead pharmacist, Health and Wellbeing Directorate, Public Health England
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AccessibleInfoStandardMay 4 2016

A briefing document has been issued to help pharmacies meet the requirements of the Accessible Information Standard. The AIS, which will be mandatory from the end of July, “tells organisations how they should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate.”

PSNC and Pharmacy Voice have issued the briefing document setting out what is required from NHS England in relation to the AIS. In September 2015, all NHS and adult social care providers, including community pharmacies, were asked to start preparing for the implementation of AIS.

Since April 1, organisations have been required to identify and record information and communication needs with service users:

  • at the first interaction or registration with their service
  • as part of on-going routine interaction with the service by existing service users.

By July 31, all organisations “must have fully implemented and conform to the Accessible information Standard.”

When the AIS was announced, PSNC and Pharmacy voice were among a number of health organisations which raised concerns “about the proportionality and feasibility of implementing it in primary care.” They had asked NHS England “to consider how its principles could be met in a flexible and pragmatic way that minimises undue costs to businesses and maximizes the likelihood that people will receive the standards of support they should expect.”

In February, Pharmacy Voice met NHS England with other representative organisations to discuss the matter. “We were reassured to hear that the Standard was not intended to create additional bureaucracy and should be implemented flexibly rather than as a tick-box exercise. NHS England responded to all of the concerns we raised and agreed to work with us to produce specific guidance for providers working in primary care settings,” said PSNC and Pharmacy Voice.

Their new briefing sets out the various steps pharmacies should take to ensure AIS compliance, and includes an example of wording for updating materials to ask whether a patient has information or communication support needs.

A new e-learning programme is also available from the Centre for Pharmacy Postgraduate Education. Designed for use by the whole pharmacy team, it is intended to help the correct implementation of the standard, and to ensure customer needs are understood.

Learning objectives include being able to:

  • discuss pharmacy team member responsibilities with regards to the AIS
  • describe the importance of meeting customers’ communication needs
  • identify patients with communication difficulties
  • explain how the pharmacy will record, highlight and share information about patients’ communication needs
  • deliver effective solutions to meet individuals’ communication needs
  • train other pharmacy team members around the AIS.

“Good communication skills are essential in community pharmacies and patient safety depends on clear messages to ensure understanding between patients and pharmacy team members. Everyone in the community pharmacy setting has a responsibility for meeting the communication needs of all their patients,” said CPPE.

Links:

PSNC announcement

PSNC/Pharmacy Voice briefing

CPPE training announcement

NHS England AIS information

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