Peer discussion within new revalidation process generates most feedback in consultation

Peer discussion within new revalidation process generates most feedback in consultation

October 23 2017 Pharmacists have raised more questions about the proposal to include peer...

Over 2,500 pharmacies sign up to urgent medicine scheme pilot

Over 2,500 pharmacies sign up to urgent medicine scheme pilot

October 23 2017 There have been 2,502 pharmacy registrations in the first ten months of a new...

GPhC publishes preregistration exam pass rates by training provider

GPhC publishes preregistration exam pass rates by training provider

October 20 2017 Hospitals appear to have done better in preparing preregistration pharmacy...

Free flu vaccination campaigns kick off to tackle winter pressures

Free flu vaccination campaigns kick off to tackle winter pressures

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Pharmacy involvement in C-card condom distribution schemes highlighted

Pharmacy involvement in C-card condom distribution schemes highlighted

October 18 2017 Pharmacies are the most common venues to offer free condoms to young adults under...

  • Peer discussion within new revalidation process generates most feedback in consultation

    Peer discussion within new revalidation process generates most feedback in consultation

    Monday, 23 October 2017 09:05
  • Over 2,500 pharmacies sign up to urgent medicine scheme pilot

    Over 2,500 pharmacies sign up to urgent medicine scheme pilot

    Monday, 23 October 2017 08:55
  • GPhC publishes preregistration exam pass rates by training provider

    GPhC publishes preregistration exam pass rates by training provider

    Friday, 20 October 2017 09:10
  • Free flu vaccination campaigns kick off to tackle winter pressures

    Free flu vaccination campaigns kick off to tackle winter pressures

    Wednesday, 18 October 2017 15:49
  • Pharmacy involvement in C-card condom distribution schemes highlighted

    Pharmacy involvement in C-card condom distribution schemes highlighted

    Wednesday, 18 October 2017 15:31

Umesh Modi is a chartered accountant, and Pamini Jatheeskumar is a chartered certified accountant at Silver Levene...
  Don Lavoie is alcohol programme manager at Public Health England and Gul Root is lead...
Don Lavoie is alcohol programme manager at Public Health England and Gul Root is lead pharmacist, Health and Wellbeing Directorate, Public Health England
More inWhite Papers  

A Resized Pharmacy Image cbOctober 11 2017

Pharmacy gave rise to 18% of complaints made against NHS Family Services providers in Scotland. 

 Annual statistics published by Information Services Division of NHS Scotland indicate that in 2016-17, that medical services (general practice) generated the most complaints, accounting for 65% of complaints made, pharmaceutical services for 18% and dental and ophthalmic services each accounting for 8%.

Overall, NHS Scotland complaints increased by 10% to 23,507 in 2016-17, with family health services complaints increasing by 14% to 7,660 in 2016-17.

There were 1,414 complaints about pharmacy services in 2016-17, the highest level since the data was first collected in 2012-13, when the number of complaints was 1,022. The increase of 20% between 2015-16 (1,177 complaints) and 2016-17 was the highest increase of a service. Medical service complaints were up 14% and ophthalmic complaints were up 14%, while complaints about dental services saw a 1% decrease.

The annual statistics are compiled from returns from health service providers. “The overall family health services contractor return rate for 2016-17 was 80%. For medical, dental, pharmaceutical and ophthalmic this equates to 92%, 79%, 69% and 66% respectively,” says the report.

Links:
ISD Scotland publications            
ISD NHSScotland Complaints Statistics 2016/17 Summary             
ISD NHSScotland Complaints Statistics 2016/17 Full report         

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