ae1November 16 2015

Young adults are more than twice as likely to use A&E services to access health advice than those aged over 55 years.


A survey of 2,000 people found that, while young people are more likely to use Google and NHS Choices than other age groups, 42% of 18-24 years olds claimed to use A&E, compared to 20% of those in the 55 years and older age group.

The survey also found that young adults were less likely to use pharmacies for advice, with 52% of 18-25 year olds saying they did so, compared to 65% in the 55 years and older group. “This is despite 99% of the population being able to get to a pharmacy within 20 minutes by car and 96% by walking or using public transport,” said the OTC manufacturer’s association, PAGB.

It commissioned the survey ahead of Self Care Week which runs from November 16-22. At a conference on self care last week, PAGB chief executive John Smith said: “This research suggests that younger people need more information and support on how to use NHS services appropriately.”

The conference included cases studies, such as how the Green Light Pharmacy in London had “successfully implemented a self care strategy by supporting their customers to make decisions about their own health and wellbeing.

“Green Light’s innovative approach sees them working closely with local GPs, providing clinical services such as vaccinations, stop smoking services and health check MOTs, as well as private consultation areas,” said Mr Smith

“The pharmacy is the most accessible place to go for professional healthcare advice for a wide variety of health complaints. To encourage people to self care, pharmacies need to work closely with their local community to provide the services that best meet people’s needs; changing from the traditional pharmacy focus of prescriptions and retailing to one of wellness, education and prevention.”


PAGB announcement    

Self Care Week 2015